Refund policy
Return and Refund Policy
30-Day Money-Back Guarantee
At Local Culture Ferments, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we offer a 30-day return policy.
Eligibility
- Products must be unopened and in original packaging
- Initiated within 30 days of purchase
- Perishable items that have been opened cannot be returned for food safety reasons
How to Return
- Email hello@localcultureferments.com with your order number and reason
- We will provide return instructions
- Refund issued to original payment method once received
Damaged or Defective Items
If your order arrives damaged or defective, contact us immediately. We will send a free replacement at no cost to you.
Local Culture Ferments
Email:
hello@localcultureferments.com
Phone: 530-802-7306